1. Sign in: a simple, secure flow
Open the official CoinFlow web portal or desktop app. Enter your registered email or username and your password. Confirm that the connection is secure (look for HTTPS and the padlock icon in the browser). Use the desktop app for extended features and better performance, and the mobile app for on-the-go access.
After entering credentials, a robust platform presents a second factor if you have 2FA enabled — do not skip this. If your account uses SSO or institution-managed access, follow your organization’s sign-in policies.
2. Enable Two-Factor Authentication (2FA)
Two-factor authentication adds a security layer beyond passwords. CoinFlow supports time-based one-time passwords (TOTP) via authenticator apps and hardware security keys (WebAuthn). For the strongest protection, use a hardware key or an authenticator app rather than SMS.
Authenticator apps
Use apps like Authy, Google Authenticator, or similar. Scan the QR code during setup and store backup codes offline in case you lose your device.
Hardware keys
FIDO2/WebAuthn keys provide one of the strongest protections against phishing. Plug it in or tap when prompted to authorize sign-in.
3. Recovering access safely
If you forget your password, use the platform's "Forgot password" process. A reset link will be sent to your registered email — verify the link before clicking. If you rely on 2FA and lose your device, use backup codes stored securely or follow the documented recovery process that typically requires identity verification.
Important: never share your recovery codes, private keys, or account password with support personnel. Legitimate support will never ask for full passwords or private keys.
4. Troubleshooting common sign-in issues
Login problems often stem from outdated browsers, blocked cookies, or network constraints. Try clearing cache, using a private browser window, or switching devices. If a hardware key isn't recognized, try another port, update device firmware, or test the key on another site supporting WebAuthn.
If you suspect your account was used without authorization, contact verified support immediately and consider moving funds to a new account after securing devices and credentials.
5. Best practices for long-term account safety
Strong account security combines good habits with technical protections. Use a unique, high-entropy password managed by a reputable password manager; enable 2FA; keep devices and software up to date; and never store recovery phrases or two-factor backup codes in cloud storage or screenshots.
For sizable holdings, consider multi-signature wallets, hardware custody, or institutional custody solutions. Always verify transaction destinations and confirm significant withdrawals on an offline device where possible.
6. Advanced tips for pro traders
Pro traders should enable IP allowlists or device allowlists when available, use separate accounts for withdrawals and trading, and maintain a rotation of API keys with scoped permissions. Use hardware-backed keys for API signing where supported, and audit connected apps regularly to revoke unused tokens.
Keep a documented incident response plan and use secure, offline backups for recovery seeds and critical keys.